Job opportunities at Zurich Ireland

Group Risk Underwriter

As a Group Risk Underwriter, you will be an experienced member of a team of 6+ underwriters, reporting to the Group Risk Actuary. The team sits within the Corporate Life and Pensions Proposition team. You will underwrite new and existing group risk schemes including Group Life, Income Protection and, where relevant, Group Serious Illness in line with Zurich’s risk appetite, pricing guidelines and regulatory requirements. You will help deliver profitable and sustainable growth by combining strong technical underwriting with a commercial mindset and effective collaboration with internal and external stakeholders.

Your Role

As a Group Risk Underwriter, your main responsibilities will involve:
•    Assessing and underwriting group risk cases within your delegated authority.
•    Evaluating employer and member-level risk information, including industry, demographics, claims experience and supporting evidence.
•    Setting appropriate terms, conditions, exclusions and loadings in line with Zurich underwriting guidelines.
•    Preparing and reviewing quotations, renewals and rate reviews, ensuring accuracy and consistency.
•    Contributing to the development and maintenance of pricing bases and rating tools where required.
•    Supporting portfolio profitability and growth through disciplined risk selection and pricing.
•    Monitoring portfolio performance and claims experience. 
•    Working closely with distribution, sales, brokers and client relationship managers to secure and retain profitable business.
•    Participating in client and broker meetings to explain underwriting decisions and support negotiations.
•    Providing underwriting input into product development, tender responses and large or complex case deals.
•    Ensuring adherence to Zurich underwriting manuals, authority limits and internal control standards.
•    Complying with all relevant regulatory and legal requirements, including data protection and fair customer outcomes.
•    Maintaining high-quality documentation and audit trails for underwriting decisions.
•    Sharing technical knowledge with colleagues and supporting the training and mentoring of junior underwriters where appropriate.
•    Keeping up to date with market trends, competitor practices and developments in medical and occupational risk.

Your Skills and Experience

Your Skills and Experience To be successful in this role, you will have:
Essential
•    Significant experience (ideally 5+ years) as an underwriter in group risk / employee benefits (e.g. group life, disability, critical illness).
•    Strong understanding of group risk selection principles, pricing approaches and portfolio management.
•    Proven experience handling complex and large group schemes, including renewals and experience-rated cases.
•    Ability to interpret and assess data such as claims experience, demographic profiles and industry risk factors.
•    Strong numerical and analytical skills; confident using spreadsheets and rating tools.
•    Clear and confident communication skills, with the ability to explain underwriting decisions to non-technical audiences.
•    Strong relationship and negotiation skills, especially when working with brokers and corporate clients.
•    High attention to detail, accuracy and quality in all aspects of work.
•    Strong organizational skills and the ability to manage multiple cases and deadlines.
Desirable
•    Experience working with intermediated business and large corporate clients.
•    Exposure to international group programmes, pooling/captive arrangements or multinational accounts (where relevant).
•    Familiarity with actuarial concepts and experience rating for group schemes.
Competencies & Behaviours
•    Customer-focused with a strong sense of accountability.
•    Sound judgement and decision-making, with appropriate escalation.
•    Collaborative and team-oriented working style.
•    Adaptable, open to change and committed to continuous improvement.
•    High integrity and alignment with Zurich’s values and Code of Conduct.

Additional Information

Primary work location is Blackrock, Co Dublin. The work is office based for at least the first four to six months. 
 
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
 
Who we are 
 
Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 
 
Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 
 
At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

HR Business Consultant, 12 months Fixed Term

Zurich Life Assurance Ltd is looking for an HR Business Consultant, for 12 months who will be a key member of the Zurich Life HR Business Partnering team, with a strong focus on employee lifecycle support, HR projects, annual people cycles reporting and people analytics. The role will support the delivery of accurate, timely and insightful HR reporting across areas such as headcount, FTE, attrition, absence, diversity, recruitment, training, reward and workforce planning. Working closely with HR Business Partners, HR Operations and business stakeholders, the role will support the delivery of effective HR processes, governance and continuous improvement across Zurich Life.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an HR Business Consultant your main responsibilities will include a broad mix of HR generalist, HR Business Partnering support and reporting activities, including but not necessarily limited to the following:

• Support the HR Business Partnering team with generalist HR activity across the employee lifecycle, including onboarding, probation, performance, absence management, employee engagement and offboarding processes.
• Assist with the coordination and delivery of annual HR cycles, including performance reviews, talent reviews, engagement surveys, salary review activity and diversity and inclusion initiatives.
• Provide practical HR support to managers and employees, helping to ensure HR processes are delivered consistently, accurately and in line with Zurich policies.
• Prepare HR documentation, trackers and analyses to support effective HR decision-making and governance.
• Maintain regular HR reports and people metrics for Zurich Life, including headcount, FTE, attrition, absence, diversity, internal mobility, recruitment and training.
• Monitor HR trends and metrics to help identify themes, risks and opportunities for the HR Business Partnering team and Life leadership.
• Work closely with HR Operations and the HR Business Partnering team to ensure employee data is accurate, complete and consistent across systems.
• Maintain Excel-based HR trackers, templates and reporting tools to support day-to-day HR activity and planning.
• Drive our people sustainability ambitions by championing internal skill development and mobility, using data based insights to future-proof our workforce.

Your Skills and Experience

As an HR Business Consultant your skills and qualifications will include a blend of HR generalist, HR coordination and reporting experience:

• A qualification in Human Resources or a related discipline is desirable.

• 3+ years’ experience in an HR role, HR coordination or HR Business Partnering support role.

• Good understanding of core HR processes across the employee lifecycle, including recruitment, onboarding, performance, absence, engagement, talent and reward cycles.

• Experience supporting HR projects, annual HR processes and people-related initiatives in a busy HR environment.
• Strong communication and relationship-building skills, with the ability to work effectively with HR colleagues, managers and business stakeholders.
• High attention to detail, with the ability to work with confidential information and maintain accurate employee records and HR documentation.
• Strong capability working with HR reports, people metrics and Excel-based datasets, with the ability to analyse information, identify trends and present clear insights to support decision-making.
• Practical, solutions-focused approach with the ability to support continuous improvement of HR processes and ways of working.
• Experience supporting Employee Relations cases and providing guidance to managers on people-related matters. Good knowledge of employment legislation and HR best practice.

Additional Information

Primary work location is Blackrock, Co.Dublin. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Job Summary

We are seeking an experienced Salesforce Developer to join our team. The ideal candidate will be responsible for developing and customizing Agentforce and Service Cloud solutions to meet the specific needs of our business. This role requires a deep understanding of Salesforce platform capabilities, extensive experience in Salesforce development, and the ability to work collaboratively with various stakeholders to deliver high-quality solutions. This position offers a unique opportunity to contribute to the digital transformation of our business, leveraging advanced Salesforce skills and strategic thinking to deliver impactful solutions. 

Your Role & Responsibilities

Salesforce Development 

• Develop scalable and maintainable code on the Salesforce platform using Apex, Aura, Lightning Web Components (LWC), Flows and other relevant technologies. 
• Stay current with new Salesforce features and functionality to recommend improvements and innovations. 
• Aid in troubleshooting and resolving technical issues during development, testing, and post-deployment stages. 
• Engage in continuous learning and professional development to grow expertise in Salesforce. 
• Familiarity with Salesforce integration patterns and experience with Salesforce APIs. 
• Knowledge of Agentforce, Einstein Co-Pilot, Einstein Analytical Studio, Experience Cloud, Data 360, or other specialized clouds. 
• Understanding of Salesforce security, sharing model, and data architecture. 

Customization and Configuration 

• Customize and configure Salesforce applications to align with business processes and requirements. 
• Develop and maintain custom objects, workflows, validation rules, process builder, and other declarative development features. 

Technical Support and Maintenance 

• Provide ongoing technical support and maintenance for existing Salesforce solutions. 
• Troubleshoot and resolve issues related to Salesforce applications and integrations. 

Business Accountabilities

Collaboration and Communication 

• Work closely with business analysts, project managers, and other stakeholders to gather requirements and translate them into technical specifications. 
• Collaborate with cross-functional teams to ensure successful project delivery and alignment with business objectives. 

Documentation and Best Practices 

• Create and maintain technical documentation, including design documents, user guides, and release notes. 
• Adhere to and promote best practices in Salesforce development, including code quality, testing, and deployment processes. 

Your Skills and Experience

Salesforce Expertise 

• Extensive experience in Salesforce development, including Apex, Visualforce, Lightning Components, and Salesforce APIs. 
• Strong knowledge of Salesforce configuration, including custom objects, workflows, validation rules, and process builder. 
• Extensive experience with AI prompt engineering and design of Agentforce agents.
• Extensive experience with configuring AI guardrails.
• Ability to compare existing features against Salesforce OOB capabilities & recommended patterns.

Integration Experience 

• Proven experience integrating Salesforce with other systems using REST/SOAP APIs, middleware, and other integration tools. 
• Hands-on experience working with the MuleSoft integration platform is required. 
• Familiarity with data migration and ETL processes. 

Technical Proficiency 

• Proficiency in web technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., Angular, React). 
• Experience with version control systems (e.g., Git, Gearset) and CI/CD tools. 

Analytical and Problem-Solving Skills 

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues. 
• Ability to analyse business requirements and translate them into technical solutions. 

Your Skills and Experience

Project Management and Collaboration 

• Experience working in an agile development environment and collaborating with cross-functional teams. 
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. 
• Ability to work with operational teams to assess business processes, custom functionality, & user pain points to identify gaps, redundancies, & potential streamlining.
• Ability to work with operational teams to identify & design AI solutions, including necessary guardrails.
• Ability to assess effort, complexity, and risk for potential solutions and to provide estimates of time & time.
• Ability to explain options & impact for stakeholder decision-making.

Certifications 

• Salesforce Certified Platform Developer I and II certifications are highly desirable. 
• Additional Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified App Builder) are a plus. 

Additional Accountabilities

Innovation and Continuous Improvement 

• Stay updated with the latest Salesforce features, releases, and industry trends. 
• Identify opportunities for innovation and continuous improvement within the Salesforce platform. 

Customer Focus 

• Ensure that Salesforce solutions are designed and implemented to meet the needs of our customers and enhance their experience. 

Additional Information

Primary work location is Blackrock but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Job Summary

Zurich Insurance Europe AG, Ireland is looking for a Business Lines Underwritter for our New Business Team on a permanent basis. 

The Business Lines New Business Team are responsible for meeting the insurance needs of our Business Lines customers through our broker channel. The New Business Underwriter will be required to work closely with our broker partners and other internal functions such as Head of New Business, Pricing, Line of Business Heads, Claims, Finance, Sales & Distribution and Risk Engineering to ensure all areas of the business are managed in accordance with framework, policies, authority levels and guidelines whilst delivering on our financial plan.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a New Business Underwriter your main responsibilities will include, but not necessarily be limited to, the following:

• Underwrite and analyse new business submissions an adherence with the Zurich Way of underwriting, Zurich risk appetite and within delegated authority levels.
• Negotiating terms & conditions with our broker partners in line with our agreed strategy and target risk appetite whilst nurturing broker relationships.
• Manage and proactively prioritise new business pipeline and work queues, in conjunction with Sales and Distribution, ensuring agreed SLA’s are adhered to.
• Continuous engagement with Sales and Distribution, Risk Engineering (when applicable) and broker partners to generate, drive and secure new business opportunities.
• Build relationships in support of customer/business acquisition and retention (e.g. by handling a range of queries, providing advice to assist with the development of an account) 
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline 
• Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights, supporting testing, pricing feedback and participating in training where necessary.
• Adhere to Central Bank compliance standards of operating 
• Demonstrate high level of Quality Assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion
• Maintain underwriting records in accordance with regulatory /statutory and internal requirements, using a disciplined approach to exposure evaluation, risk assessment and pricing.
• Identify training opportunities for self and other and assists with training as directed.
• Be flexible to participate in ad hoc projects
• On occasion having to deliver superior service in the management of renewals

Your Skills & Experience

As a New Business Underwriter your skills and qualifications will include:

• 3 years plus industry knowledge
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII
• Excellent technical insurance knowledge, including specific knowledge in Commercial Insurance
• Excellent numerical and analytical skills
• Excellent knowledge of Zurich products/policy wordings

Competencies:

• Ability to work within a team environment – focused on the achievement of both individual and team goals
• Ability to build key relationships with partners & customers
• Excellent communication skills (both verbal and written)
• Strong negotiation skills
• Excellent planning and organisational skills to manage and prioritise workload and adapt quickly within a fast-faced environment, responding effectively to customer needs and expectations.
• A strong team player with a flexible, positive attitude towards work including changes to technology, functionality driven initiatives, and additional/new product lines.
• Strong leadership and delegation skills
• Enthusiasm, ambition and innovation
• Ability to operate independently
• Good research skills
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
• Excellent planning and organisational skills that support a high service standard
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values

Additional Information

Primary work location is Dublin or Wexford -based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Job Summary

Zurich Life Assurance is looking for a Senior UX Designer to work within our award-winning Digital Marketing Team. This role will report directly into the Head of Digital & Customer Marketing and the successful candidate will have a background in design and digital marketing with a good knowledge of the latest trends in those areas. 

This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a UX Designer, your main responsibilities will include, but not limited to, the following:

• Working closely with business analysts, product specialists, developers, marketers, and other relevant stakeholders to advocate for user needs and assist with design of digital assets
• Run workshops to identify user needs, develop personas, create customer journey maps and user flows
• Create designs and prototypes of tools, forms, webpages and other digital assets across Zurich Life platforms including the public website and customer portal
• Articulate comprehensive design requirements and annotations for developers
• Implement the Zurich Design System across all designs and prototypes
• Co-ordinate design reviews with team members and management stakeholders
• Work directly with development teams to support delivery end-to-end with accountability for the quality assurance (QA) of the end product. 
• Stay on top of the latest digital and UX trends to ensure best-in-class user experiences
• Champion UX best practice across the company, including raising awareness and educating key stakeholders
• Execute designs using the CMS, specifically Sitecore
• Proactively contribute to relevant digital projects and campaigns by offering input, providing feedback, and sharing ideas about the user experience
• Manage, analyse and report website performance insights using Google Analytics 4 (GA4), providing regular, actionable updates and recommendations to the Digital team.
• Manage relations with external UX agencies and interface on behalf of the business
• Manage TNPS website feedback surveys and run quarterly workshops to share key insights and trends
• Help establish Salesforce Marketing Cloud, including setting up processes and campaign

Your Skills and Experience

As a UX Designer, your skills and qualifications will include:

• Degree or qualification in UX, UI, design, marketing or similar
• 4-5 years’ experience in a similar UX role
• Understanding of marketing and communications disciplines
• Experience using UX tools including Figma, Sketch, Illustrator, InVision, Balsamiq, Adobe XD
• Experience creating wireframes, prototypes, and user flows and journeys
• Experience owning or understanding end-to-end digital journeys
• Ability to think strategically about the importance of user experience and interface design
• Experience working closely with developers, product owners, and senior stakeholders
• Experience with a content management system (CMS), preferably Sitecore
• Experience with Confluence and Jira
• Experience using GA4 for website reporting and analytics
• Knowledge of marketing applications is desirable including Salesforce Marketing Cloud, Marketo, Medallia
• Excellent written and verbal communication skills

Competencies

• Excellent attention to detail and communication skills
• HTML, CSS, JavaScript are desirable
• Comprehend complex business requirements and user stories
• Relevant degree in a related discipline such as web development, visual communications, business analysis, interaction design

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

This role is hybrid, requiring 2-3 days in the office per week. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Claims Handler

Zurich Insurance Plc is looking for a Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc.  Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

•    Managing a portfolio of material damage claims.
•    Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
•    Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
•    Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
•    Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
•    Provide a high standard of customer service and adherence to legal and regulatory requirements.
•    Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
•    Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
•    Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
•    Responsible for relationship management of both first and Third Party Claimants 
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your skills and experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.

Preferred Qualification & Experience:

• Provide exceptional customer service with a focus on quality and care.

• Communicate effectively, both verbally and in writing.

• Prioritize tasks, meeting deadlines efficiently.

• Embrace a learning mindset and adapt to changing business needs.

• Understand and adhere to relevant legislative regulations and regulatory requirements.

• Collaborate effectively within a team, achieving individual and collective goals.

• Demonstrate advanced IT skills and resolve customer issues empathetically.

Competencies

•    Ability to work within a team environment – focused on the achievement of both individual and team goals
•    Ability to build key relationships with customers internally and externally
•    Excellent communication skills (both verbal and written)
•    Strong negotiation skills
•    A strong team player with a flexible, positive attitude towards work 
•    Strong leadership and delegation skills 
•    Enthusiasm, ambition and innovation
•    Ability to operate independently
•    Good research skills 
•    Pro-active with strong problem-solving, decision-making and judgment skills
•    Excellent attention to detail, including a strong ability to multitask 
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
•    Excellent planning and organisational skills that support a high service standard 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join on a 12 month fixed term contract.

The role itself will focus on understanding what matters to Zurich customers; Meeting customer demands is a key part of our roles.

Zurich offers you the ability to expand your knowledge base and create a career within General Insurance.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

-Deliver telephone-based support to customers on all aspects of general insurance underwriting

-Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner – striving to exceed quality customer service

-Retain current customers in line with challenging business targets

-Identify upsell opportunities for additional policy benefits

-Contact targeted renewals to drive retention targets

-Build rapport & relationship with our potential and existing customers

-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities

-Focus on the achievement of challenging service levels with customer centricity crucial to all processes

Your Skills and Experience

As a Personal Lines Agent your skills and qualifications will include:

-Excellent phone manner & communication skills

-Good IT Skills (use of MS Office Products)

-Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers

-Experience within the insurance industry would be an advantage

-Completed or be in the process of completing CIP as a minimum and / or ACII qualification

-Demonstrate excellent verbal & written communication skills

-Have attention to details, ability to interpret data and ability to follow work through

-Have the ability to prioritise and manage own work while considering the greater impact on the team

-Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate

-Build rapport with our customers quickly & put the customer at the centre of everything we do

-Be resilient in the nature of our work and adapt to changing conditions

-Have good negotiation skills to close renewal offer & be target focused.

-Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products

-Demonstrate solution focus in approach to work and dealing with stakeholders

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  is looking forward to receiving your application by clicking on the button “Apply online”.

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.

The role itself will focus on understanding what matters to Zurich customers; Meeting customer demands is a key part of our roles.

Zurich offers you the ability to expand your knowledge base and create a career within General Insurance.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

-Deliver telephone-based support to customers on all aspects of general insurance underwriting

-Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner – striving to exceed quality customer service

-Retain current customers in line with challenging business targets

-Identify upsell opportunities for additional policy benefits

-Contact targeted renewals to drive retention targets

-Build rapport & relationship with our potential and existing customers

-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities

-Focus on the achievement of challenging service levels with customer centricity crucial to all processes

Your skills and experience

As a Personal Lines Agent your skills and qualifications will include:

-Excellent phone manner & communication skills

-Good IT Skills (use of MS Office Products)

-Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers

-Experience within the insurance industry would be an advantage

-Completed or be in the process of completing CIP as a minimum and / or ACII qualification

-Demonstrate excellent verbal & written communication skills

-Have attention to details, ability to interpret data and ability to follow work through

-Have the ability to prioritise and manage own work while considering the greater impact on the team

-Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate

-Build rapport with our customers quickly & put the customer at the centre of everything we do

-Be resilient in the nature of our work and adapt to changing conditions

-Have good negotiation skills to close renewal offer & be target focused.

-Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products

-Demonstrate solution focus in approach to work and dealing with stakeholders

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Personal Lines Direct Sales Agent

Zurich Insurance in our Wexford Centre of Excellence is looking for a Personal Lines Direct Sales Agent to join the Direct New Business Team who manage all Direct new business across our home, motor, and van products.

 
If you have a flair for sales, and are a target focused individual you will enjoy working in our sales team.

Your role

As a Direct Sales Agent your main responsibilities will include, but not necessarily be limited to, the following:
 

-Working in the sales team the Direct Sales Agent will be responsible for following up on quotations and completing sales of our Zurich products (home, motor & van) over the phone – direct with our customers.
-You will work in a target driven environment and will be rewarded with a competitive sales bonus on a monthly basis for meeting or exceeding your monthly targets.
-Identify and develop calls likely to result in new business.
-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
-Convert quotations into sales in order to exceed team targets.
-Retain current customers in line with challenging business targets.
-Identify upsell opportunities for additional policy benefits.
-Contacting targeted renewals to drive retention targets.
-Build rapport & relationship with our potential and existing customers.
-Experience in the insurance industry would be desirable.

Your skills and experience

As a Direct Sales Agent your skills and qualifications will include: 

-Excellent phone manner & communication skills.
-Good IT Skills (use of MS Office Products).
-Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent)    Third Level Qualification (minimum level 6 standard).
-Completed or be in the process of completing CIP as a minimum and / or ACII qualification – more desirable state rather than required.
-Previous experience of working in a sales & target driven environment.
-Have good negotiation skills to close the new business or renewal offer & be target focused.
-Enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate.
-Have attention to details, ability to interpret data and ability to follow work through. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority limits.  The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service.  

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:
 

• Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits.
• Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit of €200K by estimating and validating value of claims.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims.
• Possess strong policy language skills enabling accurate and consistent policy wording interpretation
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
• Manage key internal and external relationships to ensure all stakeholders are informed on relevant issues
• Provide a high standard of customer service and adherence to legal and regulatory requirements
• Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
• Strive for continuous improvement on claims file handling with feedback and support through the Quality Audit processes

Your Skills & Experience

As a Bodily Injury Claims Handler your skills and qualifications will include:  

• A minimum of 10 years relevant claims handler experience, handling large portfolios of bodily injury claims
• CIP qualification required and ACII qualification desirable
• Must be accredited under the Minimum Competency Requirements
• Strong communication skills, both written and verbal
• Ability to manage and prioritise workload and diary management
• Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities

Additional Information

Additional Information

Primary work location is Dublin but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.