Job opportunities at Zurich Ireland

Job Summary

Zurich Life Assurance plc is looking for a Broker Consultant who has the ability to partner with our extensive relationships with Financial Brokers/Advisors. As a Life Broker Consultant within Zurich, the successful candidate will be part of the strongest and most successful Broker Consultant Team operating in the Irish Financial Services Market.

This role is a controlled function under the CBI Fitness and Probity Standard. 

Your role

As a Broker Consultant your main responsibilities will include, but not necessarily be limited to, the following:
•    Work closely with Financial Brokers/Advisors, allowing them to deliver superior service to their clients.  
•    Understand the needs of a panel of Financial Brokers/Advisors and their clients and help fulfil those needs with the use of Zurich products.
•    Work to exceed targets by building and growing profitable relationships with our Financial Broker/Advisor network.
•    Identify how the technical expertise within Zurich can be properly focused and delivered to the Financial Broker/Advisor network.
•    Be a business partner to the Financial Broker/Advisor and deliver the help needed for them to expand and be more efficient in running their own business.
•    Create, develop and manage relationships with a panel of Financial Brokers/Advisors to promote Zurich and drive sales.
•    Understand the market place and industry developments when dealing with our distributors.
•    Understand how the Irish Financial Broker/Advisor business works – current position, future aspirations and how Zurich can partner with them.
•    Improve and update product and market knowledge and apply knowledge appropriately.  
•    Manage own priorities and make effective use of resources available 

Your skills & experience

As a Broker Consultant your skills and qualifications will include:
•    Strong technical knowledge of life, investment and pension products.
•    Strong academic qualifications, minimum QFA qualified together with a commitment to attain relevant technical insurance qualifications.
•    Excellent and deep understanding of the intermediary marketplace, competitors, as well as intermediary business models.
•    Strong communication skills with the ability to adapt style to the individual needs of intermediaries and able to network and successfully build relationships.
•    An ability to engage on an individual and/or group basis through high degree of presentation skills with an ability to make a positive impact and build rapport with others.
•    Self-motivated, goal orientated and resilient.
•    The ability to achieve qualitative and quantitative individual targets under set business targets.
•    Effective personal organisational/business planning skills.
•    Proven ability to think creatively and to innovate.
•    Problem solving, decision making and solid business judgement. 

Additional Information

Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Company Ltd is looking to hire Head of Procurement for Ireland.

This is a senior leadership role, reporting to the Country COO, accountable for designing and implementing the procurement strategy for the Irish business unit. The successful candidate will require strong negotiation and stakeholder management skills and will work closely with senior leaders locally and the Group sourcing and category management leadership team.

Execute procurement strategy at a local country level and deliver high quality procurement services to Ireland BU’s either through internal resources or via a Business Process Outsourcing partner.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.   

Your Role

Your responsibilities will include, but not necessarily be limited to, the following:

Manage customer relationships, take accountability for delivery of key procurement services/processes:

•  Source to Pay delivery with priority focus on cost management.
• Procure to pay Operations.
•  Contracting
• Oversight and delivery of Sustainability policy
• Travel Operations
• Risk Management

•    Responsible for business stakeholder engagement and defining the procurement strategy for that area.

•    Align to customer needs and own the responsibility for its execution across in scope BU’s.

•    Responsible for managing the local governance model(s) and Procurement Controls Framework.

•    Facilitate and ensure Business Process Outsourcing partners has access to all information and contact persons to deliver services.

•    Contribute to group initiatives design by providing local business perspective to ensure feasibility also at a local level.

•    Lead and execute these initiatives locally.

•    Support local upskilling required to implement AI driven initiatives.

•    Provide service recipients with clear and simple points of engagement into procurement processes.

•    Provide people leadership to drive talent and engagement. 

Additional Job Functions 

•    To advocate for procurement policy, mandate, and consequences and actively champion these for their local BU’s.

•    Responsible for ensuring ethical relationships inc. Social Enterprise engagement, Sustainable sourcing. 

Business Accountabilities
 
•    Translate business objectives into clearly defined business case initiatives/projects.

•    Support the delivery of project, programme, and change management initiatives by participation in project teams and lead the implementation of projects in this area to deliver defined sourcing/procurement objectives with allocated resources and within agreed timescales.

•   Drive consistent compliance to best practice -e.g. Competitive tendering and purchase order policy and implement remedial corrective actions.

•    Collaborate with colleagues in the wider Procurement function and other functions (Legal, Risk, Finance etc.) to drive ongoing improvement. 

•    Align with local Finance teams to ensure transparency and recognition of cost reduction initiatives.

•    Evaluate the most complex customer issues and analyse key themes from a wide range of internal and external data sources to develop sources to develop bespoke technical/process solutions and support development of robust supplier account plans using this insight to enable optimal sourcing outcomes.

•    Lead the implementation of system and process improvements within Procurement and contribute to the development of sourcing/procurement strategy.
•    Support business process performance improvement.

•    Build strong relationships with business stakeholders and vendors to ensure internal customers are satisfied with sourcing services and deals and take action to support business customers with service quality remediation.

•    Develop and manage ongoing relationships with key stakeholders/customers to identify and deliver solutions that benefit both parties. 

Your Skills & Experience

CIPS and/or Business degree and 5 or more years of experience in related field.

•    Broad experience of working in sourcing or procurement roles and leading in a significant or complex area of expertise (e.g. across parts of the deal lifecycle or a strand of procurement operations). 

•    People management and leadership experience of leading teams of people

•    Experience of interfacing with and influencing senior managers and business stakeholders as well as leading relationships with vendors/suppliers.

Additional Information

Primary work location is Dublin based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. To deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity, and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence, and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Within the HR Services & Payroll team, this position plays a key role in payroll administration support, reporting, Coretime user support, and event management. Reporting to the HRS & Payroll Manager, the successful candidate will gain knowledge and experience in many aspects of HR.

This twelve-month contract offers a hybrid working arrangement with onsite days in our Blackrock, Dublin office. The role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need. 

Job Responsibilities

As an HR Payroll Specialist, your main responsibilities will include, and are not limited to, the following:

• Monthly Reporting and administration activities in support of HR operational requirements
• Supporting the timely administration and management of monthly payrolls
• Maintenance and Management of Coretime, employee management tool
• Providing specialist advice to all employees/managers in relation to HRS tools & practices
• Responding to employees / managers Emails from HR Inbox and escalations
• Coordination and management of benefit events as required
• Providing ad hoc management information using our HR databases and reporting tools
• Supporting the Head of HR, BPS, and COE head of HR departments as required
• Understanding GDPR, compliance, controls, and risk requirements to ensure adherence
• Support HR Payroll Operations and Systems  projects

Your Skills and Experience

• Proven payroll/accounting experience working on in-house payroll, including customer service experience, is a distinct advantage
• IPASS payroll qualification or equivalent  
• Experience of working with SAP, Corepay and Coretime systems an advantage
• Strong verbal and written communication skills, organizational skills, and self-motivation
• Excellent Microsoft applications skills, particularly very strong Excel Skills
• Understanding of tax and payroll issues is an advantage
• Desire to develop and grow current skill levels and curiosity of all areas in HR
• Previous experience of delivering technical projects would be beneficial
• Excellent attention to detail and inter-personal skills
• Work collaboratively within a team environment and know when to use your own initiative
• Maintain confidentiality, and provide credible solutions to challenges
• Develop and build strong internal & external relationships
• Prioritize workload within a team environment and have an agile mindset
• Champion compliance, risk, and controls through a professional approach

Additional Information

Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter, Anne-Marie O’Leary is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,600 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for an Agri Market Facing Underwriter to join our Personal Lines Department. The Agri Underwriter is responsible for the account management of our Farm Protection Business through our Direct Customers & Broker partners. 

Develop and maintain relationships with our Farm Business Development Managers, Direct Customers & Broker partners in support of business retention and acquisition and to determine their insurance related needs and provide solutions. 

Contribute to the development of propositions and apply organisations quality standards in order to deliver profitable business results.  

The Underwriter will be working closely with Sales and Distribution and other internal operations, such as Product, Claims, Business Lines and Finance to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

As an Agri Market Facing Underwriter your main responsibilities will include, but not necessarily be limited to, the following:
•    Under direct supervision, underwrite and analyses new and renewal business utilizing the Zurich Way of Underwriting framework and within delegated authority levels.
•    Specific job tasks for area of responsibility include:
•    Measuring exposure & analysing risk primarily for business referred by our online quotation tools/products.
•    Quoting & setting coverage for cases not automatically rated/accepted.
•    Negotiating terms & conditions.
•    Contribute to managing accounts.
•    Build relationships in support of customer/business acquisition and retention (e.g., by handling a range of queries, providing advice to assist with the development of an account).
•    Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline.
•    Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights.
•    Adhere to Central Bank compliance standards of operating.
•    Demonstrate high level of quality assurance in all elements of the underwriting process
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
•    Responsible for the maintenance of all customer
•    Underwriting Records in accordance with regulatory /statutory and internal requirements.

Relationships:
Internal Relationships
Active engage and interact where necessary with Risk Engineering, Claims, Underwriting Technical Centre, Distribution Management, Proposition Development and other functional areas.

External Relationships
Engagement and participate in promotion of Zurich at events when appropriate.  

Your skills & experience

As a Market Facing Underwriter your skills and qualifications will include: 

Qualification, Knowledge & Experience:
•    A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 
•    Bachelor’s degree and / or holds or is working towards relevant professional qualifications i.e. CIP, ACII. 
•    Minimum 3 Years industry knowledge in Commercial Insurance 
•    Underwriting Authority Level Min 1
•    Excellent technical insurance knowledge, including specific knowledge in the Agricultural sector

Skills & Competencies:
•    Advanced knowledge of the Insurance Industry is required, specific knowledge of the Agricultural sector would be beneficial.
•    Thorough understanding of the relevant systems, sales practices in addition to our products being sold in the market. 
•    Solid understanding of Underwriting practices, rules and performance metrics.
•    A high level of experience in contributing to and working effectively as part of a successful team.
•    Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key customers 
•    Excellent planning and organisational skills 
•    Strong Problem-solving, decision-making and judgement skills
•    Strong knowledge of regulatory and legal requirements 
•    Supports organisational change and improvement 
•    Ability to drive and manage own work
•    All employees are expected to work in accordance with the values laid out in Zurich Basics. 

Key personal attributes

•    Results driven with a proven track record of executing and delivering results
•    Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners
•    A strong team player with a flexible, positive attitude towards work
•    Excellent planning and organisational skills that support a high service standard
•    Excellent attention to detail, including a strong ability to multitask
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond
•    effectively to customer needs and expectations
•    Good research skills
•    Good IT literacy skills and knowledge of frequently used applications

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for an Agri Market Facing Underwriter to join our Personal Lines Department. The Agri Underwriter is responsible for the account management of our Farm Protection Business through our Direct Customers & Broker partners. 

Develop and maintain relationships with our Farm Business Development Managers, Direct Customers & Broker partners in support of business retention and acquisition and to determine their insurance related needs and provide solutions. 

Contribute to the development of propositions and apply organisations quality standards in order to deliver profitable business results.  

The Underwriter will be working closely with Sales and Distribution and other internal operations, such as Product, Claims, Business Lines and Finance to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

As an Agri Market Facing Underwriter your main responsibilities will include, but not necessarily be limited to, the following:

•    Under direct supervision, underwrite and analyses new and renewal business utilizing the Zurich Way of Underwriting framework and within delegated authority levels.
•    Specific job tasks for area of responsibility include:
•    Measuring exposure & analysing risk primarily for business referred by our online quotation tools/products.
•    Quoting & setting coverage for cases not automatically rated/accepted.
•    Negotiating terms & conditions.
•    Contribute to managing accounts.
•    Build relationships in support of customer/business acquisition and retention (e.g., by handling a range of queries, providing advice to assist with the development of an account).
•    Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline.
•    Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights.
•    Adhere to Central Bank compliance standards of operating.
•    Demonstrate high level of quality assurance in all elements of the underwriting process
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
•    Responsible for the maintenance of all customer
•    Underwriting Records in accordance with regulatory /statutory and internal requirements.

Relationships:

Internal Relationships
Active engage and interact where necessary with Risk Engineering, Claims, Underwriting Technical Centre, Distribution Management, Proposition Development and other functional areas.

External Relationships
Engagement and participate in promotion of Zurich at events when appropriate.  

Your skills and experience

As a Market Facing Underwriter your skills and qualifications will include: 

Qualification, Knowledge & Experience:
•    A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 
•    Bachelor’s degree and / or holds or is working towards relevant professional qualifications i.e. CIP, ACII. 
•    Minimum 3 Years industry knowledge in Commercial Insurance 
•    Underwriting Authority Level Min 1
•    Excellent technical insurance knowledge, including specific knowledge in the Agricultural sector

Skills & Competencies:
•    Advanced knowledge of the Insurance Industry is required, specific knowledge of the Agricultural sector would be beneficial.
•    Thorough understanding of the relevant systems, sales practices in addition to our products being sold in the market. 
•    Solid understanding of Underwriting practices, rules and performance metrics.
•    A high level of experience in contributing to and working effectively as part of a successful team.
•    Strong communication and interpersonal skills supporting an ability to develop and maintain valuable and productive relationships with key customers 
•    Excellent planning and organisational skills 
•    Strong Problem-solving, decision-making and judgement skills
•    Strong knowledge of regulatory and legal requirements 
•    Supports organisational change and improvement 
•    Ability to drive and manage own work
•    All employees are expected to work in accordance with the values laid out in Zurich Basics. 

Key personal attributes

•    Results driven with a proven track record of executing and delivering results
•    Excellent communication and relationship skills with a strong history of collaborating effectively with key business partners
•    A strong team player with a flexible, positive attitude towards work
•    Excellent planning and organisational skills that support a high service standard
•    Excellent attention to detail, including a strong ability to multitask
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond
•    effectively to customer needs and expectations
•    Good research skills
•    Good IT literacy skills and knowledge of frequently used applications

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Plcis looking for a Business Lines Market Facing Underwriter Mid Market Team.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your role

Team Overview:  
The Business Lines Mid-Market Team based in ZCW are responsible for meeting the Insurance needs of our Business Lines customers through our broker channel. The team are responsible for underwriting our existing book of SME Business, Mid-Market Property and Casualty Business. 

Role Summary: 
Reporting to the Mid-Market Team Coach, the Underwriter will be required to work closely with Broker Partners and other internal operations, such as Pricing, Product Underwriting, Claims, Finance, Sales & Distribution and Risk Engineering to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels. 

Role & Responsibilities:  
•    The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  
•    Underwrite and analyse ‘renewal’ business utilizing the Zurich Way of Underwriting framework and within delegated authority levels.
•    Responsible for relationship management of key Customer and Broker Accounts 
•    Negotiating terms & conditions in line with our agreed strategy on ZRC and Retention
•    Contribute to managing schemes 
•    Build relationships in support of customer/business acquisition and retention (e.g. by handling a range of queries, providing advice to assist with the development of an account) 
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline 
•    Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
•    Adhere to Central Bank compliance standards of operating 
•    Demonstrate high level of Quality Assurance in all elements of the underwriting process 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Maintain Underwriting Records in accordance with regulatory /statutory and internal requirements
•    Be flexible to participate in ad hoc projects
•    Deliver superior service in the management of renewals

Your skills and experience

As a Business Lines Market Facing Underwriter Mid Market Team your skills and qualifications will include: 

Required
•    3 years plus industry knowledge with preferred experience working with SME & P&C risks 
•    Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
•    Excellent technical insurance knowledge, including specific knowledge in Commercial Insurance
•    Excellent numerical and analytical skills 
•    Excellent knowledge of Zurich products/policy wordings
 
Competencies: 
•    Ability to work within a team environment – focused on the achievement of both individual and team goals
•    Ability to build key relationships with partners & customers 
•    Excellent communication skills (both verbal and written)
•    Strong negotiation skills
•    A strong team player with a flexible, positive attitude towards work 
•    Strong leadership and delegation skills 
•    Enthusiasm, ambition and innovation
•    Ability to operate independently
•    Good research skills 
•    Pro-active with strong problem-solving, decision-making and judgment skills
•    Excellent attention to detail, including a strong ability to multitask 
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
•    Excellent planning and organisational skills that support a high service standard 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values . 

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Plc is looking for an experienced Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc.  Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  
•    Managing a portfolio of material damage claims.
•    Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
•    Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
•    Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
•    Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
•    Provide a high standard of customer service and adherence to legal and regulatory requirements.
•    Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
•    Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
•    Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
•    Responsible for relationship management of both first and Third Party Claimants 
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your skills and experience

Required:
•    1 years plus industry knowledge
•    Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
•    Excellent technical insurance knowledge 
•    Strong decision making and sound numeric skills
•    High level of interpersonal and communication (verbal/written) skills
•    Experience in the engagement of suppliers and external vendors
•    Desire to learn and be flexible to business change
•    Ability to recognize, understand and adhere to appropriate legislative regulations

Competencies: 
•    Ability to work within a team environment – focused on the achievement of both individual and team goals
•    Ability to build key relationships with customers internally and externally
•    Excellent communication skills (both verbal and written)
•    Strong negotiation skills
•    A strong team player with a flexible, positive attitude towards work 
•    Strong leadership and delegation skills 
•    Enthusiasm, ambition and innovation
•    Ability to operate independently
•    Good research skills 
•    Pro-active with strong problem-solving, decision-making and judgment skills
•    Excellent attention to detail, including a strong ability to multitask 
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
•    Excellent planning and organisational skills that support a high service standard 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Digital CX Manager to lead, optimise, and own the end to end digital customer journey across Zurich’s Direct & Partnerships channels, ensuring all digital touchpoints are frictionless, intuitive, and drive commercial impact. 

This exciting new role will, as a primary focus, be responsible for designing and implementing the target digital customer experience landscape to implement a best-in-class digital journey, customer documentation, telephony and self-serve experience strategy. 
 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need. 

Your Role

As a Digital CX Manager your main responsibilities will include, but not necessarily be limited to, the following: 

Digital Journey Ownership 

Own the full lifecycle of digital journeys across: 

• Quote, Buy, MTA, Renewal, Servicing 
• Customer Portal experience and adoption 
• Website experience, documentation, and customer signposting 

Customer Experience (CX) Improvement & Governance 

• Implement and govern CX standards, including AccessibilitybyDesign (EAA)
• Identify friction points, defects, and rootcause issues; maintain a single backlog across all digital channels
• Lead signposting strategy across emails, docs, IVR, and website to drive customer selfserve
• Shape and execute a CX Roadmap informed by TNPS, behavioural analytics, customer research, and internal feedback
• Operate within and with knowledge of Consumer Protection Code and other relevant regulatory provision requirements 

DataDriven Optimisation & Measurement 

• Use tools such as ContentSquare, Medallia, analytics dashboards, and behavioural insights to identify issues and opportunities. 
• Establish A/B testing across journeys to improve STP, conversion, retention, and customer satisfaction. 
• Monitor and report on KPIs: STP %, quotetobind, digital adoption, TNPS, dropoff points. 

CrossFunctional Leadership 

• Partner with Zurich Digital, Pricing, Underwriting, Marketing, IT, and Ops teams to deliver coherent CX improvements. 
• Act as the business product owner in crossteam squads, ensuring customercentric decisions. 
• Collaborate with propositional, pricing, and retention colleagues to embed offers and incentives into digital journeys. 

Propositions Development  

While the primary remit is Digital CX, the role may expand to: 

• Design loyalty, incentive, and multipolicy benefit propositions. 
• Work with marketing and pricing to launch, test, and measure performance of new propositions. 

Vendor & Platform Management 

• Liaise with technology platform partners to exploit their capabilities to their fullest potential 
• Ensure quality delivery, prioritised work sequencing, and consistent UI/UX across channels. 
• Benchmark Zurich against market best practices and competitor digital journeys 

Your Skills & Experience

Essential 

• Proven digital product ownership experience (preferably insurance or financial services). 
• Deep understanding of CX and UX/UI principles, heuristic evaluation, accessibility standards, and digital experience design. 
• Experience delivering improvements across multiplatform digital ecosystems (web, app, CRM/portal). 
• Strong commercial acumen in proposition design, customer incentives, and digital funnel optimisation. 
• Experience using TNPS, customer insights, analytics, and CX behaviour tools (e.g., ContentSquare, Medallia). 
• Ability to manage complex stakeholder environments and drive collaborative outcomes. 
• Datadriven decision maker with experience in A/B testing, customer segmentation, funnel analysis. 
• Knowledge of CPC and other relevant regulatory requirements for digital consumer protection 

Desirable  

• Understanding of underwriting journeys, quoting engines, and operational constraints. 
• Experience in voiceofcustomer (VOC), journey analytics, or digital transformation initiatives (aligned with external CX roles that emphasise omnichannel transformation and digital product leadership). 
• Exposure to agile delivery methods and crossplatform product teams. 

Key Competencies 

• Customerobsessed mindset with strong problemsolving skills. 
• Excellent communication, able to operate comfortably with senior stakeholders. 
• Ability to translate technical constraints into customercentred design decisions. 
• Strategic thinker with capacity to deliver rapid, iterative improvements. 

Value Creation 

• Reduced call volume through improved selfserve, defect reduction, and better digital signposting 
• Increased STP, quotetobind conversion, and renewal completion online. 
• Simplified journeys across fragmented digital touchpoints. 
• Stronger retention and acquisition through improved user experience and targets propositions. 
• A more coherent digital ecosystem enabling scalable growth. 
• Improvement in Customer Satisfaction scores driven by digital adoption  

Additional Information

Primary work location is Dublin/Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Create a Brighter Future with Zurich

Are you passionate about supporting people to grow and thrive in their careers? At Zurich Ireland, our Integrated Talent Management (ITM) Team is looking for a proactive and agile Generalist to help us drive capability building, deliver best-in-class training, and support talent development for the future.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

What’s the role?

In this varied position, you’ll be part of the Integrated Talent Management team and report to the Capability and Leadership Development Lead. You’ll coordinate and help deliver key learning and development programmes, curate impactful training experiences, and step in to support talent acquisition when specialist growth is needed. You’ll make a real difference to our people’s learning journeys, ensuring they have the skills and support to succeed in a changing world of work.

What will you do?

• Respond to employee queries on learning, career development, professional qualifications, and talent management topics.
• Coordinate programmes, for example Zurich Achieve (Early Career Programme), Leadership Curriculum, Organisational Capability & Customer Initiatives (Learning Weeks, CPC, Great Care and more) and MyPDC (quarterly webinars and communications on our performance management cycle), with select delivery of same as required
• Liaise with external training partners and manage logistics, communications, and administration, which includes super user access to our learning management system.
• Support HR projects and provide valuable insights from the learning management systems and Power Bi dashboards to drive initiatives effectively
• Help colleagues and managers build the capabilities needed for tomorrow’s challenges.
• Additional duties as required

Your Skills and Experience

• Experience in Human Resources (CIPD membership a plus)
• Skilled with learning management systems and confident managing administration
• A team player with strong attention to detail and great communication and training delivery skills
• Flexible, with a positive attitude and a passion for supporting others’ growth

Additional Information

Primary work location is Dublin or Wexford. Occasional travel may be required to other Zurich locations. Hybrid working will be faciliated as part of our way of working.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Life Assurance is looking for an Enterprise Architect (Security).

The Enterprise Architect (Security) will be accountable for ensuring secure designs and governance within ZLAP IT’s evolving architecture, ensuring that new and existing technologies adhere to Zurich’s Information Security and Data Assurance Policies. Additionally, they will be accountable for the secure delivery of IT projects, working closely with both ZLAP IT and wider ZLAP teams, and ensure that operational platforms and project outcomes meet Zurich’s unified IT, data, and third-party control requirements to support secure and resilient digital operations.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Enterprise Architect (Security) your main responsibilities will include, but not necessarily be limited to, the following:

Security Accountability for new Projects & Initiatives

• Design, oversee and govern the introduction of any new projects or initiatives to Zurich’s information security and data policy standards, both within the IT team and the wider teams.
• Review new solutions to ensure design alignment with Zurich’s consolidated IT controls, identifying any gaps and ensuring all gaps are remediated appropriately.
• Drive and monitor remediation plans, ensuring that risk‑mitigating measures are understood, owned, and implemented by delivery teams.
• Signoff assurance that architectural decisions, third-party integrations, APIs, and cloud services introduce no new cyber exposures to ZLAP.
• Provide architectural security direction throughout the project lifecycle: initiation, design, build, deployment, and transition into BAU.

Strategic Security by Design Architecture Leadership

• Define and maintain the target IT architecture, ensuring alignment with business strategy, digital KPIs, and regulatory requirements.
• Direct the security designs and deployments of new strategic technologies (e.g., Salesforce, Mulesoft, cloud platforms) while maintaining operational resilience for legacy systems.
• Ensure all integration of business services and processes through reusable APIs, or legacy integration platforms adhere to Zurich’s security policy standards

Secure Application Strategy & Integration

• ZLAP deploys architectural principles to reduce complexity: de-duplicate, decouple, and externalize core services. Your accountability is to ensure these deliveries adhere to Zurich’s Information Security polices and guidelines

Secure Technology Platform Oversight

• Oversee the secure implementation and optimization of key technology platforms, including: Customer/partner engagement platforms (e.g., Salesforce, Zurich portals, sales toolkits).
• API and integration technologies (Mulesoft, web services)
• Backend policy administration and servicing platforms (Salesforce, Life400, VPMS, BRC, automated underwriting, data lake, fund administration, document management system)
• Collaborate with ongoing modernization projects (e.g., Calcs platform, Group Risk policy admin, document storage and rendering, payroll enhancements) to ensure they adhere with Information Security Policies and guidelines

Stakeholder Engagement & Communication

• Collaborate with business, IT, and external partners to ensure architectural decisions meet business needs and strategic objectives.
• Communicate architectural vision, roadmaps, and progress to technical and non-technical stakeholders.

Governance & Best Practice

• Promote the adoption of group standard solutions where appropriate, seeking alternatives only by exception.
• Foster business unit convergence for shared solutions (e.g., content management, code repositories, project management tools).
• Champion a “Rent > Buy > Build” philosophy, prioritizing secure cloud-based solutions, then industry-standard packages, then custom builds.
• Ensure future-proofing by adopting technologies with market longevity and reducing key person dependencies.
• Maintain support for legacy technologies to ensure data security and operational resilience

Key Deliverables

•    Security governance signoff including control‑alignment reviews and signoff for new systems and platforms.
•    Collaboration with architects to ensure ZLAP’s architectural documentation enforces security by design principles 
•    Responsible for delivering Metrics and KPIs that measure ZLAP’s adherence to Information security and operational resilience standards
•    API frameworks and integration patterns supporting reusable, decoupled services.
•    Governance models for technology selection, platform convergence, and lifecycle management.
•    Oversight and guidance for modernization and transformation projects (e.g., platform upgrades, system replacements, cloud migrations).

Your Skills and Experience

As an Enterprise Architect (Security) your skills and qualifications will include: 

•    Proven experience operating as a Security Enterprise Architect or Senior Solution Security Architect in a highly integrated digital organisation. Experience in a regulated environment preferrable. 
•    Proven experience in IT security governance, including assessment of new systems against enterprise controls.
•    Qualification in IT Security (e.g., CISSP, CISM, CISA, or operating an organisation to ISO 27001 certification / SOC II standards. 
•    Experience conducting or supporting risk assessments, threat modelling, and secure solution design.
•    Understanding of regulatory frameworks or assurance frameworks e.g. GDPR, cloud security standards.
•    Familiarity with DevSecOps practices, CI/CD tooling, and secure coding standards.
•    Demonstrable experience introducing new IT platforms into complex operating environments.
•    Expertise in application architecture, integration, and API management (particularly Mulesoft).
•    Strong understanding of architectural principles: decoupling, reuse, convergence, future‑proofing.
•    Excellent stakeholder management and communication skills, especially bridging security, architecture, and delivery teams.

Education

•    Computer Science graduate or demonstrative equivalent

Additional Information

Primary work location is Zurich House, Blackrock. Position is Blackrock-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!