Job opportunities at Zurich Ireland

Job Summary

Zurich Life is one of the leading Life, Pension and Investment companies in the Irish market. Our success is based on the solid foundations of superior product design, market leading investment performance and a strong ethos of providing high quality service to our Customers and our Brokers. Our proposition is compelling and our marketing team is instrumental in delivering our message to the market.

We are currently looking for an enthusiastic, experienced Digital Marketing Specialist to work within our growing Digital Marketing Team for a 12-month period. This role will report directly into the Head of Digital Marketing and the successful candidate will have a background in digital with a good knowledge of the latest trends in that area.

Your Role

Overall responsibilities will include, but will not be limited to, the following: 

• Building the paid promotions and sponsored digital strategy for Zurich by working with a third party supplier to ensure we’re getting optimal value from our PPC/SEM activity.
• Managing full funnel paid digital media campaigns. Responsibility for media strategy, development, implementation and optimisation across multiple media channels. Channels include but not limited to: display, video, podcast & content partnerships. Working with third party suppliers as well as internal teams.
• Heavy involvement in every aspect of creative development for all paid campaign assets to ensure they are of the highest standard and optimal for campaign effectiveness.
• Achieve maximum traffic and conversion rates for all sponsored activities.
• Track, report and analyse performance for non-organic off-site activity using relevant tools
• Post campaign reporting to internal audience via KPI reports and revise & refine where necessary
• Ensure all digital output is accurate and adheres to company policies, regulatory and legal requirements
• On-site strategy, implementation, testing and optimisation of campaign website landing experience for optimal performance against KPIs.
• Responsible for up-keep and enhancement of Zurich’s Mobile App offering, working with internal and external teams.
• Working on updates to Zurich’s public facing website, both day-to-day and larger projects together with the digital solutions unit team and third party suppliers.
• Providing digital marketing support to business areas to educate and provide tools and assets for digital performance. 

Your Skills and Experience

Skills and Experience:

• Degree in marketing or relevant digital marketing qualification
• 4 years + experience working in a financial services environment in a digital marketing capacity
• Proven experience with Google Adwords and Google Analytics
• Google Certification is desirable 

Competencies:
• Excellent relationship and stakeholder management skills
• Strong attention to detail
• Ability to manage multiple tasks simultaneously to tight deadlines
• Excellent written and verbal communication skills

Additional Information

Primary work location is Blackrock. Position is Dublin-based. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. 

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development.

As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

As a Trade and Economic Sanctions (TES) Specialist (Financial Crime), you will support TES processes and oversight (including Anti-Money Laundering) for specific EMEA Business Units as required.  This role provides a great opportunity to collaborate closely with colleagues from other jurisdictions, learn and work within different legal and regulatory landscapes, while being empowered to successfully manoeuvre through the increasingly complex Financial Crime landscape.  

Your Role

Responsibilities: 

• Provide TES screening and related services
• Perform data analysis and develop MI, providing actionable insights 
• Evaluate Financial Crime related activities, continuously seeking opportunities to drive best practice 
• Support Financial Crime operational oversight, establishing and maintaining MI for relevant stakeholders which is aligned with Group policies and relevant regulation. 
• Support oversight and assurance process for Financial Crime Topics (Trade and Economic Sanctions and Anti-Money Laundering).

Your Skills and Experience

Skills and Experience: 

• Strong analytical skills combined with the ability to deliver effective MI and insights
• Understanding of Financial Crime topics such as Trade and Economic Sanctions and Anti-Money Laundering
• As part of this role, the incumbent will become proficient on Zurich Commercial Insurance underwriting and claims processes. 

Preferred Qualifications:

• Certification in ACAMS / Compliance or working towards qualification
• Good Microsoft Office skills, including Power BI 
• Good communication and influencing skills
• Data analytics  

Additional Information

Additional Information

Job Summary

Zurich Insurance is looking for a Business Lines Market Facing Underwriter Mid Market Team.

The Business Lines Mid-Market Team based in Wexford and are responsible for meeting the Insurance needs of our Business Lines customers through our broker channel. The team are responsible for underwriting our existing book of SME Business, Mid-Market Property and Casualty Business. 

Reporting to the Mid-Market Team Coach, the Underwriter will be required to work closely with Broker Partners and other internal operations, such as Pricing, Product Underwriting, Claims, Finance, Sales & Distribution and Risk Engineering to ensure all areas of the business are managed according to the Zurich Way of Underwriting and within delegated authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your role

•    The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  
•    Underwrite and analyse ‘renewal’ business utilizing the Zurich Way of Underwriting framework and within delegated authority levels.
•    Responsible for relationship management of key Customer and Broker Accounts 
•    Negotiating terms & conditions in line with our agreed strategy on ZRC and Retention
•    Contribute to managing schemes 
•    Build relationships in support of customer/business acquisition and retention (e.g. by handling a range of queries, providing advice to assist with the development of an account) 
•    Implement agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline 
•    Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
•    Adhere to Central Bank compliance standards of operating 
•    Demonstrate high level of Quality Assurance in all elements of the underwriting process 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Maintain Underwriting Records in accordance with regulatory /statutory and internal requirements
•    Be flexible to participate in ad hoc projects
•    Deliver superior service in the management of renewals

Your skills & experience

As a Business Lines Market Facing Underwriter Mid Market Team your skills and qualifications will include: 

Required
•    3 years plus industry knowledge with preferred experience working with SME & P&C risks 
•    Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
•    Excellent technical insurance knowledge, including specific knowledge in Commercial Insurance
•    Excellent numerical and analytical skills 
•    Excellent knowledge of Zurich products/policy wordings

 
Competencies:

•    Ability to work within a team environment – focused on the achievement of both individual and team goals
•    Ability to build key relationships with partners & customers 
•    Excellent communication skills (both verbal and written)
•    Strong negotiation skills
•    A strong team player with a flexible, positive attitude towards work 
•    Strong leadership and delegation skills 
•    Enthusiasm, ambition and innovation
•    Ability to operate independently
•    Good research skills 
•    Pro-active with strong problem-solving, decision-making and judgment skills
•    Excellent attention to detail, including a strong ability to multitask 
•    Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
•    Excellent planning and organisational skills that support a high service standard 
•    All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values . 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Personal Lines Direct Sales Agent

Zurich Insurance in our Wexford Centre of Excellence is looking for a Personal Lines Direct Sales Agent to join the Direct New Business Team who manage all Direct new business across our home, motor, and van products.

 
If you have a flair for sales, and are a target focused individual you will enjoy working in our sales team.

Your role

As a Direct Sales Agent your main responsibilities will include, but not necessarily be limited to, the following:
 

-Working in the sales team the Direct Sales Agent will be responsible for following up on quotations and completing sales of our Zurich products (home, motor & van) over the phone – direct with our customers.
-You will work in a target driven environment and will be rewarded with a competitive sales bonus on a monthly basis for meeting or exceeding your monthly targets.
-Identify and develop calls likely to result in new business.
-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
-Convert quotations into sales in order to exceed team targets.
-Retain current customers in line with challenging business targets.
-Identify upsell opportunities for additional policy benefits.
-Contacting targeted renewals to drive retention targets.
-Build rapport & relationship with our potential and existing customers.
-Experience in the insurance industry would be desirable.

Your skills and experience

As a Direct Sales Agent your skills and qualifications will include: 

-Excellent phone manner & communication skills.
-Good IT Skills (use of MS Office Products).
-Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent)    Third Level Qualification (minimum level 6 standard).
-Completed or be in the process of completing CIP as a minimum and / or ACII qualification – more desirable state rather than required.
-Previous experience of working in a sales & target driven environment.
-Have good negotiation skills to close the new business or renewal offer & be target focused.
-Enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate.
-Have attention to details, ability to interpret data and ability to follow work through. 

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Plc in our Wexford Centre of Excellence is looking for a Finance Operations Agent. The successful candidate will work in the Finance Operations team and report to the Finance Operations Team Coach.

Your role

As a Finance Operations Agent your main responsibilities will include, but not necessarily be limited to, the following:

•    Daily debt collection with responsibility for some key A/C management
•    Dealing with customers ensuring payments received and resolving any issues/queries
•    Adherence to daily, weekly, monthly and quarterly deadlines
•    Work closely with distribution/other departments within Operations and other stakeholders to identify potential problems at an early stage ensuring swift resolution of issues to eliminate delayed payment.
•    Direct Debit management.
•    Accounts Receivable processing and management ensuring all accounts are reconciled on a daily basis.
•    Proactively work towards a system of continuous improvement around processes and procedures and standardisation of the receivables function
•    Cash allocation
•    Carry out detailed reporting with respect to current and aged debt for presentation and review by management
•    Any other duties and responsibilities which management deem appropriate
•    Participate in ad hoc project work that may present within the business
•    Liaise and interact with various departments

Your skills and experience

As a Finance Operations Agent your skills and qualifications will include: 

Minimum Qualifications:

•    A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma. 

Preferred Qualification & Experience:

•    Previous administration experience an advantage
•    Customer service experience an advantage
•    Accounts receivable experience desirable
•    Excellent attention to detail
•    Ability to work in a dynamic team environment 
•    Ability to manage ambiguity
•    Well-organised, results driven and capable of working to tight deadlines
•    Good communicator with excellent interpersonal skills 
•    Ability to work independently 
•    Have an appetite for continuous personal development
•    Be enthusiastic and a self-starter 
•    Good working knowledge of Microsoft Word, Excel and Outlook

Additional Information

Primary work location is Wexford. Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority limits.  The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service.  

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:
 

• Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits.
• Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit of €200K by estimating and validating value of claims.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims.
• Possess strong policy language skills enabling accurate and consistent policy wording interpretation
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
• Manage key internal and external relationships to ensure all stakeholders are informed on relevant issues
• Provide a high standard of customer service and adherence to legal and regulatory requirements
• Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
• Strive for continuous improvement on claims file handling with feedback and support through the Quality Audit processes

Your Skills & Experience

As a Bodily Injury Claims Handler your skills and qualifications will include:  

• A minimum of 10 years relevant claims handler experience, handling large portfolios of bodily injury claims
• CIP qualification required and ACII qualification desirable
• Must be accredited under the Minimum Competency Requirements
• Strong communication skills, both written and verbal
• Ability to manage and prioritise workload and diary management
• Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities

Additional Information

Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Job Summary

Zurich Life Assurance is looking for a graduate to join the Strategic Execution team in the Zurich Ireland Life and Pension business. The successful candidate will work as an assistant strategic consultant within the team and will be supported to develop their skills and experience.  This is a unique opportunity to gain an overview of the business and will play a part in the successful delivery of our strategy.

The work of the Strategic Execution team is busy and varied. Typical responsibilities of the team include:

• Working with the company’s leadership team to support the business strategy planning process and to implement business vision and strategy,
• Ensuring that projects assigned to the team are delivered on time and meet stated objectives,
• Drafting papers to report on the progress of strategic initiatives for the leadership team and the Board of Directors,
• Supporting the company in meeting its regulatory obligations

Your Role

Your main responsibilities would include supporting the team to deliver on the following:

• Driving the progression of key projects and initiatives and evaluating progress and risks.
• Gathering data and monitoring the execution of ZLAP’s strategy
• Identifying possible issues/opportunities and recommending solutions
• Providing analytical and problem solving support to ZLAP.
• Assisting in coordination of the agenda and papers for executive level meetings.
• Contributing to the development and execution of an overall business strategy that supports ZLAP’s short term and long-term goals.

Your Skills and Experience

Your skills and qualifications will include:

• Graduate degree in business, law or similar
• Enthusiasm and motivated to learn
• Excellent written and oral communication skills
• Great attention to detail
• Ability to deliver to tight deadlines
• Strong collaborative skills
• Interest in developing project management capability
• Good decision-making skills
• Strong organisational & analytical skills

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

This position may be available on a part-time and full-time basis. Please discuss with us the flexibility you may require. 

IT Senior Auditor

Join Zurich's Group Audit team and be part of a global community dedicated to keeping Zurich safe. With over 250 colleagues from 33 nationalities, we work as one global team striving for excellence and creating the best function for our company, our people, and our communities. We embrace and leverage the diverse skills our team brings to provide valuable insights to our stakeholders. We have a real passion for high performance, collaboration, and innovation, as we aim to push boundaries and set new standards for our profession. This includes all our people driving value from data and enhancing their work through AI. 

If you are looking to thrive in a dynamic and fulfilling environment, we invite you to join us on our journey. We are currently seeking an IT Senior Auditor to join our team in Dublin.

This is a hybrid role. The role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

You will work with members of the audit team across all aspects of an audit - working through sections of audit planning, scoping, assessing key risks, the design and operational assessment, and developing reporting. You will collaborate with audit team members across Group Audit. Working with the audit team, you will develop a deep understanding of the business and its risks. You will co-develop high-quality audit approaches including leveraging Data Analytics, assess IT fundamentals and leverage GenAI. And support reporting that provide key insights and influence stakeholders in Zurich Ireland. You will support a collaborative, learning, and team environment. You will contribute to strategic priorities and learn and apply innovative audit approaches, new world skills (Data Analytics, IT fundamentals, and GenAI) and Agile methods.

Your Responsibilities

As an IT Senior Auditor your main responsibilities will include, but not necessarily be limited to, the following:

High Quality Audits: Support the delivery of audits to exceptional quality, on time and with impact. Leverage Data Analytics and GenAI, assess IT fundamentals throughout the audit process. 
Insightful Reporting: Contribute to drafting impactful issue summaries.
Build Strong Connections: Build and maintain constructive relationships with stakeholders during audits.
Foster a Learning Culture: Take an active role in your development in business technical, new world, and human skills, actively applying a growth and learning mindset.
Embrace New World Skills: Actively enhance your new world skills: Data, IT and GenAI. Recognize their importance in delivering optimal audit outcomes and future-proofing your skillsets.
Collaborate As One: Collaborate throughout audits with all levels to achieve the best possible outcomes on audit.
Uphold Ethics and Integrity: You will uphold and model the highest standards on ethics and integrity, ensuring compliance with all relevant standards, regulations, and internal policies.  

Your Skills and Experience

As an IT Senior Auditor your skills and qualifications will include:

Relevant bachelor’s or master’s degree, or relevant qualification qualification [e.g., chartered accountant, CPA, CIA, CISA or equivalent, MBA or equivalent].
Minimum 4+ years of relevant experience, e.g., at a Senior Auditor or Auditor level within IT Audit, IT Risk Management or IT Management. Preferably within Insurance or Financial Services
Good understanding of IT Audit methodologies and techniques, relevant internal control frameworks and awareness of applicable regulatory requirements
Good knowledge of technology risks and controls, including new technologies (e.g., Robotics, AI, API, Cloud, Data Loss Prevention, Cyber) and third-party/outsourcing.
Experience within complex, fast moving and international organizations.
Good understanding of audit methodology, Internal Audit Standards and internal control frameworks preferred.
Experience with and good understanding of new world skills (DA, ITGC and GenAI)
Good project management skills, with the ability to prioritize tasks effectively and consistently deliver high-quality outcomes on time.
Passion and enthusiasm to continue to grow yourself.

Additional Information

This position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Auditor

Join Zurich's Group Audit team and be part of a global community dedicated to keeping Zurich safe. With over 250 colleagues from 33 nationalities, we work as one global team striving for excellence and creating the best function for our company, our people, and our communities. We embrace and leverage the diverse skills our team brings to provide valuable insights to our stakeholders. We have a real passion for high performance, collaboration, and innovation, as we aim to push boundaries and set new standards for our profession. This includes all our people driving value from data and enhancing their work through AI.

If you are looking to thrive in a dynamic and fulfilling environment, we invite you to join us on our journey. We are currently seeking a Junior Auditor to join our team in Dublin.

This is a hybrid role. The role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Auditor, you will contribute to delivering impactful audit engagements, working closely with senior audit team members across GA. Collaborating with other members of the audit team, you will develop an understanding of the business and its risks. You will be involved in all stages of the audit – from planning to reporting. You will work in a collaborative, learning, and supportive team environment. You will have the opportunity to gain experience and apply innovative audit approaches, new world skills (Data Analytics, IT fundamentals, and GenAI), and agile methods.

Your responsibilities

As an Auditor your main responsibilities will include, but not necessarily be limited to, the following:

High Quality Audits: Support the delivery of the audit plan by completing your assigned audit work of exceptional quality, on time and with impact. Leverage Data Analytics and GenAI, assess IT fundamentals throughout the audit process. 
Insightful Reporting: Contribute to drafting impactful issue summaries.
Build Strong Connections: Build and maintain constructive relationships with stakeholders during audits.
Foster a Learning Culture: Take an active role in your development in business technical, new world, and human skills, actively applying a growth and learning mindset.
Embrace New World Skills: Actively enhance your new world skills: Data, IT and GenAI. Recognize their importance in delivering optimal audit outcomes and future-proofing your skillsets.
Collaborate As One: Collaborate throughout audits with all levels to achieve the best possible outcomes on audit.
Uphold Ethics and Integrity: You will uphold and model the highest standards on ethics and integrity, ensuring compliance with all relevant standards, regulations, and internal policies.  

Your Skills and Experience

As an Auditor your skills and qualifications will include:

• Relevant bachelor’s or master’s degree, or relevant qualification.
• Minimum 1 year of relevant experience, e.g. within Internal Audit, Risk Management, or Compliance. Preferably in the Insurance or Financial Services Industry.
• Experience within complex, fast moving and international organizations preferred.
• Basic understanding of audit methodology, Internal Audit Standards and internal control frameworks preferred.
• Basic understanding of insurance preferred.
• Experience and basic understanding of new world skills (DA, ITGC and GenAI) preferred.
• Basic project management skills, with the ability to prioritize tasks and consistently deliver assigned activities on time.
• Passion and enthusiasm to continue to grow yourself.

Additional Information

This position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Motor Claims Handler

Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 
 
The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of damage claims and other claims-related activities on behalf of Zurich Insurance plc.  Reporting to the Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises.  Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

Your Role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

•    Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
•    Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
•    Drive cases to a timely and accurate resolution, with an absolute focus on customer service.
•    Provide a high standard of customer service and adherence to legal and regulatory requirements.
•    Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
•    Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
•    Administration, investigation, and settlement of damage claims.  
•    Negotiating fair settlement in line with Company standards
•    Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
•    Adhere to Central Bank compliance standards of operating 
•    Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
•    Maintain Claims Records in accordance with regulatory /statutory and internal requirements

Your Skills and Experience

Minimum Qualifications:
 
•    A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification
•    Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.
 

Preferred Qualification & Experience:
 
•    Strong customer service skills focused on the delivery of quality customer service 
•    Strong verbal and written communication skills 
•    Be able to prioritise and work to deadlines
•    Desire to learn and be flexible to business change
•    Ability to recognise and understand appropriate legislative regulations
•    Working at all times lawfully and in accordance with pre-defined regulatory compliance
•    Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills 
•    Ability to work within a team environment focused on the achievement of both individual and team goals 
•    An innovative approach to work, training and problem solving
•    An enthusiastic and flexible approach that includes the ability to self-motivate 
•    Quick learning capabilities and an aptitude for understanding the variable elements of insurance products 
•    Ability to resolve customer problems 

Additional Information

Primary work location is Wexford, Ireland. Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!